Customer satisfaction above benchmark.
Customers ranked us above industry benchmark in five key categories in recent survey conducted by Radar
DigiPlex customers have ranked it above industry benchmarks in five key categories of customer service in a survey conducted by Radar, the analysis company.
DigiPlex is rated 4.8 on a scale of 1-5 for customer satisfaction with infrastructure and operations, based on how likely the respondents would be to recommend DigiPlex to others. This is 0.6 higher than the benchmark of 4.2 achieved by similar businesses in the sector.
“We are extremely happy and at the same time humble that our customers have given us such high marks for overall customer satisfaction,” says Halvor Bjerke, Chief Operating Officer for DigiPlex. “Our customers also ranked us above or at the benchmark for all criteria which is particularly gratifying, and a nice proof that our employees are delivering the value that our customers are looking for and appreciate. Our fantastic employees are crucial to our continued success and our leading position in the Nordic countries.”
The overall high level of satisfaction is achieved through high marks in seven specific service areas under Infrastructure and Operation: sourcing/tender process, agreements, quality, cooperation, accessibility, skills and affordability. In five of these areas DigiPlex scores above the benchmark including its highest rating of 4.8 for cooperation with customers. This is 0.5 higher than the industry benchmark. In the remaining two areas, skills and affordability, DigiPlex scores are at the benchmark for the industry (4.5 and 4.0 respectively).
“We will now increase our focus further to continue to meet, and if possible, outperform, our customers’ high expectations,” continues Halvor Bjerke. “The fact that our customers ranked us extra highly on the category of collaboration is a good indication of a valuable partnership. We continue to look forward to proactively working to further optimize and develop our customers’ IT delivery, business processes and potential opportunities.”